converstations API webhook event missing sender name
- by Admin
- Posted on April 26, 2025
Hello,
I have a custom channel setup using the Conversations API and I have everything flowing just fine and receiving messages via the webhook URL, however inconviently there is no “name” data being sent back for the “sender” or the “receiver”, only “actorId” fields. Is there any way to get the actual name without having to make another API call??
example data I’m seeing:
“senders”: [
{
“actorId”: “A-12345678”,
“deliveryIdentifier”: {
“type”: “HS_EMAIL_ADDRESS”,
“value”: “support@example.com”
}
}
],
“recipients”: [
{
“actorId”: “V-1232423424242”,
“deliveryIdentifier”: {
“type”: “HS_EMAIL_ADDRESS”,
“value”: “foo@bar.com”
}
}
],
Hello, I have a custom channel setup using the Conversations API and I have everything flowing just fine and receiving messages via the webhook URL, however inconviently there is no “name” data being sent back for the “sender” or the “receiver”, only “actorId” fields. Is there any way to get the actual name without having to…