BCC from Shared Mailbox Not Creating Contacts — Workaround?

Hi everyone,

 

I’m running into a HubSpot setup challenge with our shared mailbox sales@. Since it’s a shared mailbox in Outlook (no standalone license or login), it gets forwarded internally and doesn’t have its own password or direct access.

 

When I forward an email to forwarding@hubspot.com, it logs the email under sales@ address, but it doesn’t create a new contact for the recipient in the email.

 

My goal is to:

 

Send new outgoing emails from sales@krelltech.com

 

BCC HubSpot

 

Have it log the email and create a new contact if one doesn’t exist

 

From what I understand, the only way to achieve this may be to:

 

Assign an Outlook license to sales@

 

Convert it into a full mailbox with sign-in credentials

 

Add sales@ as a HubSpot user and assign it a paid seat (since we’re on a paid tier)

 

I know I could connect sales@ as a team inbox under Conversations, but that seems limited to logging inbound messages and doesn’t help with BCC on outbound messages.

 

Has anyone found a workaround or better approach here?

 

Thanks in advance!

Hi everyone, I’m running into a HubSpot setup challenge with our shared mailbox sales@. Since it’s a shared mailbox in Outlook (no standalone license or login), it gets forwarded internally and doesn’t have its own password or direct access. When I forward an email to forwarding@hubspot.com, it logs the email under sales@ address, but it doesn’t create…